Answering Services

Keeping your phones answered, while you get on with what you do best!

What does our Answering Service do?

LegalPoint Connect offers a range of sophisticated answering services, tailored specifically for various legal sectors.

Delivered by our team of Human Receptionists and our Conversational AI Receptionist, these services serve as the vital link that connects prospective clients' inquiries to confirmed consultations.

Our solutions are designed to greatly enhance the likelihood of client conversion, while contributing to improved client experiences and outcomes.

Human Receptionists

Real connections deliver real results.

That's why our Human Receptionists are available 24/7.

Our Humans speak to your callers in English

24/7/365 Full Coverage

We have full responsive coverage available for all days and hours of the week year-round. Peace of mind that your callers inquiries are always answered.

Smart Routing Technology

We offer patching (call transfer), messaging by email, text and custom routing to specific members of your team the way you need it.

Brand Ambassadors

We are an extension of your company, either supportive, lead qualification or relaying calls - your business is our business.

Extensively Trained Receptionists

Our receptionists are US trained, each receptionist goes through training to ensure optimal performance.

We attract and retain top quality staff, which in turn means a consistent high level of service for you and your customers.

Notifications & Reporting

Robust reports for call logs, usage, call times, and more to have the information your company needs.

Layered Systems

We have layered redundancies to make sure your call is answered, how you want, with no downtime or missed messages.

Fully Customized

We can have our technology with your brand, look, feel, and most importantly the need to keep consistent with your business.

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Rachael the AI Receptionist

Never miss a call, with Rachael, our Human-like AI Receptionist, who handles FAQs, takes messages and books appointments into your calendar.

Rachael is multi-lingual, and can speak your callers language

24/7/365 Full Coverage

Rachael can handle thousands of calls at once, giving you the peace
of mind that your callers inquiries are always answered.

Smart Routing Technology

Rachael offers with ease: patching (call transfer), messaging by email, text
and custom routing to specific members of your team the way you need it.

Extensive Custom Knowledge Base

Harnessing the power of ChatGPT, Rachel is able quickly answer any FAQ's about your business in real-time, in a way that your caller can understand

Consistent Call Flows & Fail safes

Rachael is programmed to provide a consistent call flow for every caller,
being handled the same way, each time they call in.

With built-in fail safes includes the ability to transfer to a human should a caller need to speak about something that Rachael hasn't been trained on.